A delay step pauses execution for a fixed amount of time before continuing to the next step.Documentation Index
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Configuration
| Field | Type | Description |
|---|---|---|
duration | string | How long to wait. Format: "N unit" |
minutes, hours, days, weeks.
Example
Use cases
- Wait before sending a follow-up email after purchase
- Add a cooling-off period before processing a refund
- Space out notifications to avoid overwhelming customers
Next steps
- Choice step. Branch after a delay
- Data access. See delay steps used in real agent examples