Delay step

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Configuration

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Example

{
  "id": "wait-24h",
  "type": "delay",
  "duration": "24 hours",
  "next": "send-followup"
}

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Use cases

• Wait before sending a follow-up email after purchase
• Add a cooling-off period before processing a refund
• Space out notifications to avoid overwhelming customers

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Next steps

• Choice step. Branch after a delay
• Data access. See delay steps used in real agent examples